Alan Manly featured in Campus Review

Article Title: Opinion: Why students should be treated as paying customers

Published 24/08/2018

Declaring that higher education is a commodity and students are customers is no way to win friends in the education sector. But it is a debate worth having – and one that is regularly fuelled by none other than the Australian Government Department of Education and Training with their annual Student Experience Survey. In any other sector, we may well call this a customer satisfaction survey.