A lot has changed in the two-and-a-half years since COVID started, writes Alan Manly OAM, CEO of Universal Business School Sydney. Digital experience has grown and business needs to look at different ways to keep customers coming back.

With COVID slowly becoming less intrusive across the country, most businesses are now fully open and trying to adapt to a new way of working.

The move toward digital has grown exponentially since COVID began, so businesses need to look at the different ways they can retain customers in this new marketplace.

Here are three ways businesses can keep customers coming back again and again.